Términos y condiciones de reserva y embarque

These are accepted by the person who makes the booking, before paying, together with the Cancellation and Weather Policy. The person who makes the booking can read and print the Passenger Form before paying.

What you should know before paying

1. The price is for the whole boat, VAT (IVA) included. To confirm, you pay when you book on the site, either the full price or 50%, as you prefer; if you pay the full price, you get a 5% discount. Prices are shown in Chilean pesos; you can also pay in US dollars (USD), through PayPal. If you pay by bank transfer (Chilean pesos only), the booking is confirmed when Marlin Expediciones verifies that the money has arrived.
2. This booking has no right of withdrawal (cooling-off right) (art. 3 bis of Law No. 19,496, the Consumer Protection Law). Marlin expressly excludes it. You can, however, cancel or reschedule according to the Cancellation and Weather Policy.
3. Each passenger accepts the Passenger Form for themselves and signs it at the dock before boarding. You can read it in full before paying.
4. The sea decides. If Marlin suspends the trip because of weather, because of the Maritime Authority (Chile's maritime authority), because of a boat failure, or for safety, you reschedule at no cost or receive a 100% refund, at your choice.
5. If you cancel, the table in the Cancellation and Weather Policy applies.
6. Fishing requires a personal recreational fishing license (point 8).

The full terms

1. Who we are and what this document covers

These terms govern the booking and payment of recreational fishing and wildlife-watching trips on the boat "Green Marlin", offered by Marlin Expediciones SpA, RUT (Chilean tax ID number) 78.479.352-4 ("Marlin Expediciones"), departing from Caleta San Pedro, Concón.

By booking and paying, the person who makes the booking declares that they have read and accepted these terms. In this document, "passenger" means each person who travels, and "the trip" means the excursion that was booked.

2. The booking and payment

• The price is the one shown at the time of booking, for the whole boat, VAT included. Promotions are valid only if they are shown at the time of booking and within their dates.
• A booking made on the site is confirmed when you pay for the trip. While you pay on the site with Mercado Pago or PayPal, the time slot is held for 15 minutes. A manual pre-booking is held for 48 hours.
• Full-payment discount. If on the site you choose to pay the full price of the trip when you book, you get a 5% discount, with Mercado Pago, PayPal or bank transfer. It is added to any promotion or discount code that applies and is calculated on the already reduced price. It does not apply to private offers we send you by link or to bookings arranged with Marlin Expediciones.
• Paying 50% on the site. If you pay 50% when you book on the site, the balance is paid before departure, online using the link we send you or at the dock. If the balance has not been paid when the group arrives at the dock, the trip does not depart and it is treated as a cancellation with less than 24 hours' notice.
• Bookings arranged with Marlin Expediciones. If your booking is set up directly with our team (for example, by WhatsApp or for a group), we can agree with you, in writing, on a deposit to confirm and a balance paid before departure, online using the link we send you or at the dock. In that case, if the balance has not been paid when the group arrives at the dock, the trip does not depart and it is treated as a cancellation with less than 24 hours' notice.
• Payment by bank transfer (Chilean pesos only). If you choose bank transfer, the date is held for you for 60 minutes: during that time you ask us for the bank details on WhatsApp, make the transfer and upload the proof of payment on the site. When you upload the proof of payment, the date is held for up to 12 hours from that moment, so that Marlin Expediciones can verify the money. The booking is confirmed when Marlin Expediciones verifies that the money has arrived, not when you upload the proof of payment. If Marlin Expediciones cannot verify your payment within that time, the booking expires and the time slot is released. If your transfer arrives (or is verified) later, we reactivate your booking if the date is still free; if not, we refund what you transferred. Paying by bank transfer carries no surcharge. We use the proof of payment only to verify the payment, in line with the Privacy Policy.
• Payments through Mercado Pago, PayPal or bank transfer. Marlin does not store your card details.
• We email you the confirmation with a complete copy of these Terms, the Cancellation and Weather Policy, and the Passenger Form, with their version.
• Receipt (boleta) or invoice (factura): you request it when you complete the trip details.

3. Passengers, the Form, and arrival at the dock

• After booking, you complete the trip details (who is going, their ages, and an emergency contact).
• The person who makes the booking does not accept on behalf of the others. Each passenger accepts the Form for themselves, and for minors, their mother, father, or legal representative does. We recommend that you forward them the link as soon as you pay, and that they read it at least 24 hours beforehand.
• Arrival: get to the dock 30 minutes before the departure time. During that time the license check, the safety briefing, and the signing of the Form on the tablet we provide take place.
• The trip is for the whole boat, not for each person individually. If someone cannot board (did not accept the Form, shows up under the influence of alcohol, or the captain decides for safety reasons that they cannot board), the rest of the group goes out anyway and the price does not change.
• Changing passengers: you can replace a passenger with another person, at no cost, up to 24 hours beforehand. After that, the new passenger accepts the Form at the dock.
• If no passenger can board for a reason that is not yours, we offer you rescheduling at no cost or a refund.
• Capacity: up to the number of passengers indicated for each excursion (minors count as passengers).

4. The captain and safety

• The decision to depart, the route, the stops, and the return is made by the captain, for safety and according to what the Maritime Authority orders.
• Passengers wear the life jacket throughout the whole voyage, follow the crew's instructions, and attend the safety briefing.
• The captain may refuse boarding to anyone showing obvious signs of being under the influence of alcohol or drugs, or to anyone who puts the safety of the trip at risk. The captain keeps a record. If the cause is alcohol or drugs, there is no refund for that person. If the captain refuses boarding because of a health condition that the person reported, it is not a no-show: they can reschedule at no cost or receive the refund that corresponds to that person.

5. Weather, cancellation, and rescheduling

These are governed by the Cancellation and Weather Policy, which is part of these Terms. If Marlin suspends the trip for a reason that is not yours, you receive 100% of what you paid or reschedule at no cost, at your choice. The person who booked is the one who chooses.

6. Right of withdrawal

This booking has no right of withdrawal (cooling-off right) (art. 3 bis of Law No. 19,496). Marlin expressly excludes it. What you do have is the option to cancel or reschedule according to the Cancellation and Weather Policy.

7. What the trip includes

What is indicated on each excursion's page, which is part of what you contracted. We do not guarantee fishing catches or wildlife sightings.

8. Recreational fishing and license

• Each person who fishes needs their recreational fishing license (personal and non-transferable; issued by Sernapesca, Chile's National Fisheries Service, and obtained online on the Sernapesca website). Minors under 12, people over 65, and registered people with disabilities are exempt.
• We will check licenses before departure. Without a license you can join the trip, but not fish, and no money is refunded for that reason. The trip goes ahead anyway.
• Respect closed seasons, minimum sizes, catch limits, and protected species. The catch and its legal compliance are the responsibility of the person who fishes. Fish can be taken home within the catch limits and sizes allowed by law.

9. Minors

Minors under 18 do not accept for themselves: their mother, father, or legal representative does so using Annex A of the Form, and they travel accompanied by a responsible adult. Minimum age: 5 years old. Children under 12 must travel accompanied by their mother, father, or legal guardian on board.

10. Alcohol, personal belongings, and damage

• Boarding under the influence of alcohol or drugs, or consuming them on board, is not allowed.
• We recommend not bringing valuables: they can get wet, be knocked, or fall into the water. This does not limit the liability that the law requires of Marlin Expediciones where applicable.

11. Rescue, evacuation, and insurance

• In an emergency, Marlin Expediciones coordinates rescue with the Maritime Authority and the health services, and notifies the emergency contact. There is no doctor on board.
• We recommend that you have your own health or travel insurance, especially if you are coming from abroad.

12. Personal data

We process your data according to the Privacy Policy. Marlin Expediciones collects each passenger's health declaration (point 3 of the Form), with their consent, only to look after their safety on the trip, and deletes it 24 months after it. The emergency contact is used only for emergencies and is kept together with your signed form for 6 years (adventure-tourism rules require at least 2).

13. Liability

Marlin Expediciones is liable in accordance with Chilean law. Nothing in these Terms or in the Form limits, excludes, or waives Marlin Expediciones' liability for damages it causes through willful misconduct (dolo) or through fault or negligence of any degree, nor its safety obligations as a service provider, nor the rights granted to you by Law No. 19,496, which cannot be waived in advance. Marlin is not liable for damages caused solely by unforeseeable events or force majeure (caso fortuito o fuerza mayor). This also does not limit your right to be refunded what you paid, nor the other rights the law grants you, if the suspension is due to a cause attributable to Marlin.

14. Complaints, governing law, and courts

• These Terms are governed by Chilean law.
• If you have a complaint, write to us at info@marlinexpediciones.com. We respond within 5 business days. You can also go to SERNAC (Chile's consumer protection agency).
• You can file your complaint with the Local Police Court (Juzgado de Policía Local) of your place of residence or ours, at your choice.
• If there is any doubt about the meaning of a clause, it is interpreted in the way most favorable to you. If you receive these documents in another language, it is a courtesy translation; the Spanish (castellano) version that you accepted prevails.

15. Versions

What you accept is the version you see when you book. It is saved with its number, date, and digital fingerprint, and we send it to you by email. Later changes do not affect you if you have already booked, unless they improve your conditions.

16. Contact

Marlin Expediciones SpA · RUT 78.479.352-4 · info@marlinexpediciones.com · WhatsApp +56 9 6248 7866.

Contact