Política de cancelación y clima
Last updated: 10 November 2026
Version 1
This is part of the Booking and Boarding Terms and Conditions. It is accepted before paying.
1. In one sentence
If Marlin Expediciones suspends the trip for a reason that is not yours, you choose: reschedule at no cost or receive 100% of what you paid. If you cancel, it depends on how much time is left before the trip.
"You" means the person who booked and paid; that person is the one who chooses.
2. When Marlin suspends a trip
The decision to depart is made by the captain, together with the Maritime Authority (Chile's maritime authority), for safety. A trip is suspended if any of these situations occurs:
| Situation | Criterion |
|---|---|
| South wind and sea | Sustained wind above 12 knots or waves above 2.5 meters |
| North wind and sea | Sustained wind above 8 knots or waves above 1.8 meters |
| In any direction | A storm warning in effect, or departure not authorized by the Maritime Authority (for example, port closed) |
| Boat breakdown or emergency | Failure of the vessel, illness of the skipper, or another operational cause that prevents leaving safely |
Other safety reasons. If the captain determines, for objective safety reasons that the captain records (weather report, notice from the Maritime Authority, or condition of the vessel), that it is not safe to depart or to continue even if those numbers are not exceeded, the same thing applies as in point 3.
Where the numbers come from. The values are taken from the weather and sea forecast checked before departure, from at least two sources, and from the captain's verification on site. We keep a copy. The captain may suspend or abort the trip at any time, even while under way.
How we notify you. If the forecast looks difficult, we notify you starting 72 hours before. We keep evaluating it at 48 hours, and we make the final decision between 24 and 12 hours before. We notify you by email or WhatsApp as soon as we make it.
3. If Marlin Expediciones suspends the trip
You choose one of two options:
- Reschedule at no cost, to a new date subject to availability. This is the one we recommend. You keep the original price and the payments already made, and you can reschedule up to 12 months from the original date.
- Refund of 100% of what you paid. It is made through the same payment method, in the same currency and for the same amount that you paid, without deducting payment platform fees or charging administrative costs, within 10 business days.
This applies to any suspension by Marlin Expediciones because of weather, the Maritime Authority, a boat failure, or another cause that is not yours. If Marlin Expediciones cancels, the original price is always kept: no fare difference is charged. In addition, you keep the other rights that the law grants you.
4. If you cancel
Notify info@marlinexpediciones.com or use WhatsApp at +56 9 6248 7866. We email you the confirmation of the cancellation. Count from the notice until the departure time:
| When you notify us | What you receive |
|---|---|
| 7 days or more | Refund of 100% of what you paid, or reschedule at no cost |
| Less than 7 days but 72 hours or more | Reschedule once at no cost, or a refund of 100% of what you paid |
| Less than 72 hours but more than 24 hours | 50% of the total price of the trip is kept (or what you paid, if that is less). If you paid more than that, the difference is refunded to you. You can use that 50% as a deposit for a new date, subject to availability; you pay the balance of the new trip, at no additional charge |
| Less than 24 hours | Everything paid up to that point is kept |
| No one in the group shows up (without notice) | Everything paid up to that point is kept |
- What we keep depends on when you notify us and never exceeds what you have paid.
- If your booking was agreed with a deposit and a balance, and you had not paid the balance, cancelling does not result in the balance being charged.
- If you cancel and later, before the departure time, Marlin Expediciones suspends the trip because of weather, because of the Maritime Authority, because of a boat failure, or for another cause attributable to Marlin Expediciones, point 3 applies even if you gave notice earlier. The same applies if you cancel within the 72 hours beforehand and, at the time of your notice, the forecast used by Marlin Expediciones exceeds the suspension criteria in point 2.
- "No one in the group shows up" means that no one has arrived 30 minutes after the departure time. If only part of the group arrives, or you told us beforehand that some people will not come, the trip goes out anyway and the price does not change.
- A person not having a fishing license does not count as a no-show: that person joins the trip without fishing and the trip goes ahead anyway.
- If you reschedule and then cancel the new date, the table applies counting up to the departure time of the new date.
- If the reason is a serious health emergency or an accident affecting you or someone in your group, with medical documentation sent within 7 days, no amount is withheld: we reschedule at no cost within 12 months.
5. Payment in US dollars and fees
If you paid in US dollars, we refund you the same amount of US dollars, through PayPal. Refunds are made through the method you paid with and within the period in point 3. The time it takes to be credited to your bank depends on your payment method.
6. Right of withdrawal
This booking has no right of withdrawal (cooling-off right) (see the Terms and Conditions, point 6). Cancellation is governed by this Policy.
7. Complaints
If you are not satisfied, write to us at info@marlinexpediciones.com: we respond within 5 business days. You can go to SERNAC (Chile's consumer protection agency) and file your complaint with the Local Police Court (Juzgado de Policía Local) of your place of residence or ours, at your choice. If there is any doubt about the meaning of this Policy, it is interpreted in the way most favorable to you.
8. How it is recorded
Each rescheduling or cancellation generates a confirmation email with the date, the reason, and what was agreed. We keep that email and the recorded reason for the decision to suspend.
Contact
Write to us at info@marlinexpediciones.com or on WhatsApp at +56 9 6248 7866.